Last Updated: March 2025 · Effective for all agreements entered on or after this date.
1. Agreement to Terms
By accessing our website, submitting a case intake form, signing a Statement of Work, or making any payment to Masivo Media LLC, dba LIFTxai (“Company”), you (“Client”) agree to be bound by these Terms. If you do not agree, do not use our services.
2. Services
LIFTxai provides professional online reputation management — analysis, submission, and escalation of removal requests for identified digital content across third-party platforms. Services are limited to content explicitly identified in a signed Statement of Work. LIFTxai does not guarantee removal; final decisions rest with each third-party platform.
3. Eligibility
- Must be at least 18 years of age or an authorized business representative.
- Must provide accurate, complete, and truthful information during case intake.
- Must have a legitimate, lawful basis for requesting removal of identified content.
4. Client Responsibilities
- Provide accurate target content information including correct URLs, platform names, and review IDs.
- Respond to LIFTxai communications within 3 business days when authorization or information is required.
- Refrain from contacting the platform directly regarding the same content during active service.
- Represent truthfully that you are the subject of, or are authorized to act on behalf of, the target content subject.
5. Fees & Payment
- Retainer Fee: $99–$199, charged at intake. Non-refundable except per the guarantee provisions.
- Success Fees: Charged only upon verified removal per the current pricing schedule.
- Coupon Waivers: Valid promotional coupons may waive the retainer. Terms specified at issuance.
- Success fee invoices are due within 48 hours of confirmed removal notification.
6. Guarantee & Refunds
Full guarantee and refund terms are set forth in our Refund & Cancellation Policy (accessible from the footer), incorporated herein by reference. Key terms: retainer refund if no removal in 30 days; 60-day reappearance protection; no success fee for unremoved content.
7. Confidentiality
LIFTxai treats all client information and case details as confidential. We do not share client information with third parties except as required to perform services or as required by law. Clients agree to keep LIFTxai’s proprietary methodologies confidential.
8. Limitation of Liability
- Total liability for any claim is limited to the amount paid by the Client for the specific service in question.
- LIFTxai is not liable for indirect, incidental, or consequential damages.
- LIFTxai is not liable for outcomes caused by third-party platform policy changes or decisions beyond our control.
9. Governing Law
These Terms are governed by the laws of the State of Florida. Disputes shall be resolved by binding arbitration in Hillsborough County, Florida under AAA rules. Both parties waive the right to class action participation.
10. Contact