Last Updated: March 2025 · Masivo Media LLC, dba LIFTxai

1. Who We Are

Masivo Media LLC, dba LIFTxai and Reputation Integrity Advisory, operates liftxai.com and provides online reputation management services. Contact: support@liftxai.com · (813) 214-5589.

2. Information We Collect

Directly provided: Name, email, phone, business name, target URLs/review links, payment information (processed by third-party processor — we do not store card numbers), and communications.

Automatically collected: IP address, browser/device type, pages visited, time on site, referral source, and cookie data via standard web analytics.

3. How We Use Your Information

• Provide, operate, and improve our reputation management services.
• Process payments and issue invoices and receipts.
• Communicate case status updates and removal confirmations.
• Respond to inquiries and provide customer support.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze website usage to improve our platform.

4. How We Share Your Information

• Service performance: Minimum necessary information shared with platforms when submitting removal requests on your behalf.
• Payment processors: Payment data shared with our processor (e.g., Stripe). Their privacy policy governs their use.
• Legal compliance: Disclosed if required by law, court order, or to protect rights and safety.
• We do not sell your personal information.

5. Data Retention

• Active case records retained for duration of service and 3 years following case closure.
• Payment records retained as required by applicable financial regulations (typically 7 years).
• You may request deletion of personal information at any time, subject to legal retention requirements.

6. Your Rights (CCPA)

California residents have the right to: know what personal information we collect; request deletion; opt out of sale (we do not sell data); and non-discrimination for exercising these rights. Submit requests to support@liftxai.com. We respond within 45 days as required by law.

7. Security

We implement industry-standard measures including SSL/TLS encryption, access controls, and secure data storage. No internet transmission is 100% secure. We will notify you of any breach affecting your information as required by law.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. Contact us immediately if you believe we have collected information from a minor.